Truv

What is Truv

Truv is an online, instant, secure solution for verifying previous employment. In lieu of verbally confirming information with an individual’s previous employer, Truv allows applicants to use their previous payroll provider’s system.

Verified First uses Truv by default to help get your Employment Verification done asap! We can even use Truv on verifications where applicants don’t want us to contact their previous employer.

What is a payroll provider?

A payroll provider is a company that your employer uses to process paychecks, W2s and more. Your payroll provider is typically the system where you log in to view your paystubs online. 

Most commonly seen payroll providers include ADP, Paychex, Paycom, Paycor, Paylocity, SAP SuccessFactors, Gusto, UltiPro, Workday, Zenefits, etc.

How does Truv work with Verified First?

Below are the general use cases when Verified First will use Truv to complete out a Verification.

Use Cases:

• Not Verified per Request(When the applicant states to not call/reach out to the previous/current Employer)
  • Instead of closing these searches immediately as “Not performed”, the applicant will receive the Truv communication to verify their employment dates
    • Current Employers are not notified when the ‘scan’ is performed
• If discovered previous place of employment has been shutdown/dissolved
• If The Work Number is “needed” to complete the Verification
  • Instead of just defaulting to TWN and passing through fee of $83, Truv communication will be sent as a more cost effective option
    • Exceptions are accounts that have ‘blanket approval’ on TWN.
    • If you would like to remove blanket approval, please reach out to our client services team
• If on Day 3, we have been unable to verify employment due to the applicant/previous employer being unresponsive/unhelpful

What is the applicant’s experience?

After an order for an Employment Verification is placed, the applicant will receive an email and/or text with the subject line, ‘Your prospective employer would like to verify your employment history” 

In the body of the message, the applicant will select a hyperlink that will route them to Truv’s platform. Then, the applicant will be provided a list of the most common payroll providers to choose from. The applicant will scroll till they find the Payroll system they use(d). 

If multiple employers are being verified via Truv, all employers will be listed inside of their platform and no separate emails are sent. 

If the applicant cannot find their payroll provider but they do have W2s and paystubs, they have the option to upload them.

Daily reminder emails are sent to the applicant if the request has not been completed. 

Common applicant questions

• How do I find my payroll provider on Truv?
  • If you have pay stubs from your current or past employers, you should be able to find the payroll provider somewhere inside the pay stub.
  • Additionally you could also reach out to your coworkers, manager or HR administrator to find the payroll provider.
• I don't remember my login. How do I link Truv to my payroll account?
  • If you don't remember the login credentials to access your payroll account, you may need to reset them by clicking "Reset username" or "Reset password" in the Truv site.
  • You can also reset credentials on your payroll provider's website, and then try again via Truv with those updated login credentials. 

•  I don't have a login but I do have copies of my paystubs, what do I do?
  • The Truv flow includes an option to upload paystubs if you’re unable to connect to the payroll provider (see image below).

• My company uses a 2FA code that is sent to me via text or an application. Will Truv still work?
  • Yes, Truv does have the ability to use the code that is sent to you via text. Once you put in your username and password, you will be prompted to provide the code that is sent to you. 
• Is Truv legal?
  • Yes. The Consumer Protection Principles, issued by the Consumer Financial Protection Bureau (CFPB), allows end users to provide access to third parties to efficiently access their data. For example, if John Doe, an end user, wants to allow Truv to access his pay stubs on his behalf, that is legal.

How does Truv change how Verified First used to do Employment Verifications?

• The main difference is Truv verifies income/employment only. It is not able to obtain our ‘standard’ set of questions, such as:
  • Is Hank Mess eligible to be re-hired?
• We will no longer automatically close verifications where applicants don’t want their employer/former employer contacted. Instead, the applicant will receive a Truv email to verify time of employment/income.
  • Please note that we will still not call/email the employer if verifying through Truv is not successful.
• A Truv fee of $4.25 will be passed through if the verification was successfully completed through W2s and pay stubs.

How is Truv different from our standard Employment Verification?

• The main difference is Truv verifies income/employment only. It is not able to obtain our ‘standard’ set of questions, such as
  • Is Hank Mess eligible to be re-hired?
  • The file will just report income and dates employed. 
• Not Verified Per Request will no longer be closed automatically. 
  • The applicant will receive the Truv Email to verify time of employment/income
• Once we send the Truv communication, the applicant will have 48 hours to log into their payroll providers system before the link expires. 
• Add’l fee of $4.25 will be passed through to client if the Verification was completed by Truv