If your file order is older than 90 days, the "Add to Order" button will not be visible/active and you will need to create a new order for that applicant.
Additionally, you cannot add duplicate products or searches.
After placing an order with Verified First, you can add a product to the order by pressing the "Add to Order" button on the Report page.
Some searches cannot be added to existing orders depending on the original method of the initial order. For example, if a product is set up that only "direct order" method is allowed, then when you add to order on an "applicant invite" order, this product will be grayed out and not selectable.
If you're adding an additional verification to an order, you will need to add to the order from a different area of the file. Simply locate the verification section to which you are wanting to add another search and click "+ Add Search:"
This action will then take you through the wizard for adding another verification and will present to you (as a reference only) the previous verification(s) already submitted on that file.
If you have any further questions, or need a product enabled on your account,
please contact Verified First Client Services for assistance.
Call 844-709-2708 or email ClientServices@VerifiedFirst.com