If you're experiencing a network failure or advanced IT issues, it's best to share those issues with your IT Department. This article will guide your IT Department through Verified First connection issues or network failures.
Unable to view or interact with "Need Help?" menu
If you're unable to see our "Need Help" menu, there may be a couple reasons why. After confirming that you are using the most up-to-date version of your browser, the first thing you should do is perform a hard refresh to clear your browser cache. If that doesn't work, there may be some required domains that you have to whitelist. To see the list of domains that should be whitelisted, please click here and follow the directions.
Login / Access / Network Failure Errors
Ensure that your company's firewall or internet provider's firewall is not stopping TCP connection to Amazon AWS Cognito:
Difficulty Receiving Verified First Emails
If you are not receiving Verified First emails, such as the "Completed Report" notifications or the "Welcome to Verified First" activation emails, please ensure that your email firewall is not blocking the following addresses"
White Screen when Accessing Legacy Verified First
If you encounter a white screen when accessing the Legacy Verified First website, please ensure that your firewall is not blocking unpkg.com. You can quickly diagnose this by going to https://unpkg.com/#/. If you see an error message when visiting that page, you will need to whitelist unpkg.com in your firewall settings.
Unable to Print or View a Report in Verified First
If you are encountering issues with printing or viewing reports in Verified First, please ensure that you do not have any pop-up blockers preventing the report from opening in a new tab. You can make sure you allow pop-ups on the Verified First site by adding "portal.verifiedfirst.com" to your pop-up allow list.
We will continue to update this article to reflect any changes in our system.
If you have any further questions, or need a product enabled on your account,
please contact Verified First Client Services for assistance.
Call 844-709-2708 or email ClientServices@VerifiedFirst.com