I entered the wrong name and/or date of birth in my order, how can I fix this?
If applicant information was submitted incorrectly, you will need to reach out to Client Services to get this corrected and re-processed. Please note if a search is resubmitted an additional charge will incur. If any candidate information was entered incorrectly such as driver's license numbers, email addresses, etc. - please call into Client Services to get this corrected.
Can I run a background check on a minor?
Yes, you can run a background check on a minor, as long as the paper disclosure and authorization form has been signed by the candidate as well as their parent/guardian. If your candidate is underage, the email invite option is not supported.
How can I cancel my order after it has been submitted?
To cancel your order, you’ll need to reach out to Client Services. Please note once you hit “submit order” searches begin processing so charges may still be applied.
How do I run a background check when the applicant doesn’t have an email address?
You will need to select the “Individual does not have an email” button on your ordering page. If you do not have this enabled, you will need to call in to Client Services to have this enabled.
How do I change the Search Purpose on my ordering page?
To change your search purpose, select an option from the "Search Purpose" dropdown on the order page.
Note: The search purposes listed are determined by what was selected and signed for on your Master Service Agreement. If an additional search purpose needs to be enabled, please reach out to Client Services. If additional search purposes are requested, you may be asked to sign a new Master Service Agreement.
My portal randomly gets stuck loading. How do I fix this?
Clear your cache and cookies and ensure that your browser is using the latest version.
How do I change the Quest drug screening collection site for my applicants?
Click here and enter the zip code in the area you are needing to be able to select a new Quest drug screening location.
How do I start Adverse Action?
Search for the "Taking Action on Completed Reports" walkthrough on our need help menu within the portal, or click here to view the step by step walkthrough on this process in our client resource center.
How do I upload a form to a file I already submitted?
When reviewing an order after it has been submitted, there is a File Attachments section located at the bottom right hand corner. Select the green upload button and select the form you would like to attach.
My candidate does not have a middle name, what do I do?
You can select the check box next to “none,” this is located right next to “Middle Name/Initial. You will be asked to pick 1 of 2 options indicating whether or not your candidate does not have a middle name or you didn’t collect the middle name.
If you have any further questions, or need a product enabled on your account,
please contact Verified First Client Services for assistance.
Call 844-709-2708 or email ClientServices@VerifiedFirst.com