When is payment due?
- Unless otherwise stated, all invoice terms are due upon receipt. There is a 30-day grace period (this is not Net 30 terms), after which all unpaid balances will be assessed a late fee of $5 or 1.5% of the unpaid balance, whichever is greater.
- Please be aware that any outstanding invoices may also be eligible for portal closure
When are late fees assessed?
- Late fees are assessed 30 days after your invoice’s due date.
How can I pay?
- Payment can be made through your payment portal by credit card or ACH. You can also send us a check. Please note that all credit card payments have a transaction fee, and all returned checks will be charged a $25 fee.
Do you have an automatic payment (autopay) option?
- Yes! Please send us an email (billing@verifiedfirst.com) or give our Finance Department a call (888-986-1304), and we’ll help you get signed up.
How do I access my payment portal?
- Through your service portal: Click the gear icon in the top left corner, and then navigate to the Billing tab.
- Through an invoice: Click the “Pay by CC or ACH” link in your most recent invoice.
What is my new authentication code?
- Check your most recent invoice for your current authentication code. If you’re unable to locate your invoice, or if you need a more updated code, give our Finance Department a call at 888-986-1304. Please be aware that you must be a contact on the account.
My PDF doesn’t show all my services.
- We include a CSV spreadsheet file with every invoice we send so you can review all your billed services in more detail.
Is there a spreadsheet version of all my services?
- We include a CSV spreadsheet file with every invoice we send so you can review all your billed services in more detail.
I think my invoice is incorrect.
- Please give our Finance Department a call at 888-986-1304. We want to make sure all services on your invoice are accurate. If a write-off is approved, we will create a write-off invoice and send it to the billing email(s) connected to the account.
What if I overpaid my invoice?
- Any overpayments will be posted as an available credit on the account. Please let us know if you would like that automatically applied to future invoices by emailing billing@verifiedfirst.com.
How do I get ACH information, a W-9, or a completed vendor form?
- Send us an email: billing@verifiedfirst.com
More questions? Our Finance Department would love to help! Get in touch by phone or email:
888-986-1304
billing@verifiedfirst.com
Comments
0 comments
Please sign in to leave a comment.