FAQ Billing Questions

When is payment due? 

• Unless otherwise stated, all invoice terms are due upon receipt. There is a 30-day grace period (this is not Net 30 terms), after which all unpaid balances will be assessed a late fee of $5 or 1.5% of the unpaid balance, whichever is greater.
• Please be aware that any outstanding invoices may also be eligible for portal closure
  
  

When are late fees assessed? 

• Late fees are assessed on the original invoice 30 days after your invoice’s due date
  • Late fee waivers will only be considered once the original invoice has been paid in full

 How can I pay?

• Payments can be made through the following options:

  • Payment Portal

    • ACH
    • Credit card with a transaction fee
      
      
  • EFT initiated directly from your bank to our bank account
    
    
  • Check
    • Mail to P.O. Box 246 Spokane, WA 99210
    • All returned checks will be charged an NSF fee
      
      

 Do you have an automatic payment option?

• Yes, go to your Payment Portal and toggle on Auto Payments to follow the instructions. 
  
  

 How do I access my payment portal?

• Through your service portal: Click the gear icon in the top right corner, and then navigate to the Billing tab.
• Through an invoice: Click the “Pay by CC or ACH” link in your most recent invoice.
  
  

 What is my new authentication code? 

• Check your most recent invoice for your current authentication code. If you’re unable to locate your invoice, or if you need a more updated code, give our Finance Department a call at 888-986-1304. Please be aware that you must be a contact on the account.
  
  

My PDF doesn’t show all my services. 

• We include a CSV spreadsheet file with every invoice we send so you can review all your billed services in more detail.
  
  

 Is there a spreadsheet version of all my services? 

• We include a CSV spreadsheet file with every invoice we send so you can review all your billed services in more detail.
  
  

 I think my invoice is incorrect.

• Please give Client Services a call at 844-709-2708. We want to make sure all services on your invoice are accurate. If a write-off is approved, we will create a write-off invoice and send it to the billing email(s) connected to the account. 
  
  

What if I overpaid my invoice?   

• All overpayments or previous credits on your account will be posted as an available credit on the account, you have the following options with that available credit:
  • Automatically apply to future invoices by emailing billing@verifiedfirst.com
  • Toggle on the "Apply Credits" when making a payment in the payment portal
  • Request a refund by emailing billing@verifiedfirst.com
    
    

 How do I get ACH information, a W-9, or a completed vendor form?

• Send us an email: billing@verifiedfirst.com

What if I want users in my account to receive invoices but our account is set to "hide pricing?"

• Hiding Pricing in the portal does not impact who can review the invoices
  
• To change the list of people receiving the invoices, send us an email : billing@verifiedfirst.com 
  
  

More questions? Our Finance Department would love to help! Get in touch by phone or email:

Email : billing@verifiedfirst.com or Direct: 888-986-1304

If you have any further questions, or need a product enabled on your account, 
please contact Verified First Client Services for assistance.

Call 844-709-2708 or email ClientServices@VerifiedFirst.com