FAQ Billing Questions

When is payment due? 

• Unless otherwise stated, all invoice terms are due upon receipt. There is a 30-day grace period (this is not Net 30 terms), after which all unpaid balances will be assessed a late fee of $5 or 1.5% of the unpaid balance, whichever is greater.
• Please be aware that any outstanding invoices may also be eligible for portal closure

When are late fees assessed? 

• Late fees are assessed 30 days after your invoice’s due date.  

 How can I pay?

• Payment can be made through your payment portal by credit card or ACH. You can also send us a check. Please note that all credit card payments have a transaction fee, and all returned checks will be charged a $25 fee.

 Do you have an automatic payment (autopay) option?

• Yes! Please send us an email (billing@verifiedfirst.com) or give our Finance Department a call (888-986-1304), and we’ll help you get signed up.

 How do I access my payment portal?

• Through your service portal: Click the gear icon in the top right corner, and then navigate to the Billing tab.
• Through an invoice: Click the “Pay by CC or ACH” link in your most recent invoice.

 What is my new authentication code? 

• Check your most recent invoice for your current authentication code. If you’re unable to locate your invoice, or if you need a more updated code, give our Finance Department a call at 888-986-1304. Please be aware that you must be a contact on the account.

My PDF doesn’t show all my services. 

• We include a CSV spreadsheet file with every invoice we send so you can review all your billed services in more detail.

 Is there a spreadsheet version of all my services? 

• We include a CSV spreadsheet file with every invoice we send so you can review all your billed services in more detail.

 I think my invoice is incorrect.

• Please give our Finance Department a call at 888-986-1304. We want to make sure all services on your invoice are accurate. If a write-off is approved, we will create a write-off invoice and send it to the billing email(s) connected to the account. 

What if I overpaid my invoice?   

• Any overpayments will be posted as an available credit on the account. Please let us know if you would like that automatically applied to future invoices by emailing billing@verifiedfirst.com.

 How do I get ACH information, a W-9, or a completed vendor form?

• Send us an email: billing@verifiedfirst.com

What if I want users in my account to receive invoices but our account is set to "hide pricing?"

• If your account has elected to not allow users to be able to see billing information, individual users on the account will not be able to receive billing statements.
  
• This setting can be changed by contacting Client Services at 844-709-2708 or Finance Department at 888-986-1304

More questions? Our Finance Department would love to help! Get in touch by phone or email:

888-986-1304

billing@verifiedfirst.com