When is payment due?
- Unless otherwise stated, all invoice terms are due upon receipt. There is a 30-day grace period (this is not Net 30 terms), after which all unpaid balances will be assessed a late fee of $5 or 1.5% of the unpaid balance, whichever is greater.
- Please be aware that any outstanding invoices may also be eligible for portal closure
When are late fees assessed?
- Late fees are assessed 30 days after your invoice’s due date.
How can I pay?
-
Payments can be made through the following options:
- Payment Portal
- ACH
- Credit card with a transaction fee
- Check
- Mail to P.O. Box 246 Spokane, WA 99210
- All returned checks will be charged an NSF Fee
- EFT initiated directly from your bank to our bank account
Do you have an automatic payment (autopay) option?
- Yes, go to your Payment Portal and toggle on Auto Payments to follow the instructions.
How do I access my payment portal?
- Through your service portal: Click the gear icon in the top right corner, and then navigate to the Billing tab.
- Through an invoice: Click the “Pay by CC or ACH” link in your most recent invoice.
What is my new authentication code?
- Check your most recent invoice for your current authentication code. If you’re unable to locate your invoice, or if you need a more updated code, give our Finance Department a call at 888-986-1304. Please be aware that you must be a contact on the account.
My PDF doesn’t show all my services.
- We include a CSV spreadsheet file with every invoice we send so you can review all your billed services in more detail.
Is there a spreadsheet version of all my services?
- We include a CSV spreadsheet file with every invoice we send so you can review all your billed services in more detail.
I think my invoice is incorrect.
- Please give Client Services a call at 844-709-2708. We want to make sure all services on your invoice are accurate. If a write-off is approved, we will create a write-off invoice and send it to the billing email(s) connected to the account.
What if I overpaid my invoice?
-
All overpayments will be posted as an available credit on the account, you have the following options with that available credit:
- Automatically apply to future invoices by emailing billing@verifiedfirst.com
- Toggle on the "Apply Credits" when making a payment in the payment portal
- Request a refund by emailing billing@verifiedfirst.com
How do I get ACH information, a W-9, or a completed vendor form?
- Send us an email: billing@verifiedfirst.com
What if I want users in my account to receive invoices but our account is set to "hide pricing?"
- If your account has elected to not allow users to be able to see billing information, individual users on the account will not be able to receive billing statements.
- This setting can be changed by contacting Client Services at 844-709-2708
More questions? Our Finance Department would love to help! Get in touch by phone or email:
888-986-1304
billing@verifiedfirst.com
Comments
0 comments
Please sign in to leave a comment.