If a user needs to reset their password, they can do so by clicking the "Forgot Password?" link on the Verified First client portal login page. After the user clicks on that link, they will be directed to a new page where they can request a password reset link (pictured below).
*Note: Users who have the "add/edit users permission" can force other users to reset their password if they feel it's necessary.
After the user clicks that link and enters their email address, if their email is associated with a Verified First account, they will receive an email with a link to reset their password. When creating a new password, users must adhere to our password complexity requirements.
Note: Users may also receive emails to reset their password if they're forced to reset their password. Users with the "add/edit users permission" can force other users to reset their password if they feel it is necessary (in the event they suspect or experience compromised credentials or another type of security risk).
If you have any further questions, or need a product enabled on your account,
please contact Verified First Client Services for assistance.
Call 844-709-2708 or email ClientServices@VerifiedFirst.com