If you're finding you're having issues with the Verified First extension, sometimes a Verified First Support agent may ask you to verify the extension version you are utilizing.
Note: The Verified First extension automatically updates as we release newer versions - unless your IT department has limited this ability, in which case you will need to contact your IT department for assistance with updating the extension.
If you are having trouble getting the extension updated, it's a good idea to check the browser store for your extension and install the latest version of the extension so you can hopefully resolve any issues you are encountering.
Let's take a look at how to determine which version of the Verified First extension you are using. First, open the web browser which has the extension in question (i.e. Chrome, Edge, etc.). Next, open the Verified First extension by clicking the VF icon in the upper right corner of your web browser. It should look something like this:
Log in to the extension with your username and password for the VF portal. Once you are logged in, look at the bottom of the extension to see which version you are using:
Provide this version number to your support agent so they can verify it is the most recent version.
If you have any further questions, or need a product enabled on your account,
please contact Verified First Client Services for assistance.
Call 844-709-2708 or email ClientServices@VerifiedFirst.com