Portal
Getting Started
Placing Orders
- eScreen Improvement
- Internal Client Notes on Files
- State Criminal Records Searches Not Available in Certain States
- Option to Select 'I don't have an SSN' in Applicant Invite Workflow
- Adding File Attachments to an Order
- Add Search - Adding Verifications to an Existing Order
Browser Extensions
- Google Chrome Extension
- Microsoft Edge Extension
- Mozilla Firefox Extension
- Safari Extension
- Troubleshooting when Verified First Button is not Showing in Onrealm.org
- Determining Your Extension Version Number
Reports
- Order ETA & TAT: Show Estimated Date of Completion on Files/Products
- Selecting Columns Viewed in Portal Queues and Reporting
- How to Approve a File
- Authentication on Consumer Copy Report Links
- Bulk Download Reports for Saving and Printing
- Exporting Report Data
Troubleshooting
- How to Resolve Common Application Issues
- File Activity History
- How to Access the Developer Console for Your Browser
- How to Clear Your Browser Cache and Cookies
- How to Perform a Hard Refresh
- How to Submit a Test Order in the Portal