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  1. Client Resource Center
  2. Portal

Portal

Getting Started

  • Logging in to the Portal
  • Adding Users to the Portal
  • Editing and Deleting Users
  • Packages

Placing Orders

  • eScreen Improvement
  • Internal Client Notes on Files
  • Option to Select 'I don't have an SSN' in Applicant Invite Workflow
  • Adding File Attachments to an Order
  • Add Search - Adding Verifications to an Existing Order
  • Add to Order - Adding an Alias to an Existing Order
See all 33 articles

Browser Extensions

  • Google Chrome Extension
  • Microsoft Edge Extension
  • Mozilla Firefox Extension
  • Safari Extension
  • Troubleshooting when Verified First Button is not Showing in Onrealm.org
  • Determining Your Extension Version Number
See all 7 articles

Reports

  • Order ETA & TAT: Show Estimated Date of Completion on Files/Products
  • How to Approve a File
  • Authentication on Consumer Copy Report Links
  • Bulk Download Reports for Saving and Printing
  • Exporting Report Data
  • Filtering and Exporting Order Reports
See all 12 articles

Troubleshooting

  • How to Resolve Common Application Issues
  • File Activity History
  • How to Access the Developer Console for Your Browser
  • How to Clear Your Browser Cache and Cookies
  • How to Perform a Hard Refresh
  • How to Submit a Test Order in the Portal
See all 9 articles

Settings

  • User Permissions and User Subscribes
  • Applicant Invite: Lock "State Employment is Located" Field for Applicants
  • Cost Codes
  • Customizing Your Branding
Client Resource Center