Portal
Getting Started
Placing Orders
- Order Pre-Pull Functionality
- Pre-Search Functionality
- Re-Screening an Applicant
- Additional Forms Added to a File
- Next Step Adverse Action Reminder Emails
- 'Completed' Status/Queue for Files
Browser Extensions
- Google Chrome Extension
- Safari Extension
- Mozilla Firefox Extension
- Microsoft Edge Extension
- Troubleshooting when Verified First Button is not Showing in Onrealm.org
- Determining Your Extension Version Number
Reports
- Bulk Download Reports for Saving and Printing
- Lookback Reporting Options
- Exporting Report Data
- Filtering and Exporting Reports
- How to Read a Report
- How to Download, Print or View a Report
Troubleshooting
- How to Resolve Common Application Issues
- File Activity History
- SSN Validation Tool
- How to Submit a Test Order in the Portal
- How to Access the Developer Console for Your Browser
- How to Clear Your Browser Cache and Cookies