Solutions to common technical issues and challenges can be found in this article.
Rebooting your computer
Many computer issues can be resolved by rebooting your computer.. Please take the time to reboot your computer and confirm that the issue persists before following the steps below.
Verified First Extension Button Missing - Integration Troubleshooting
Verified First integrates with many different Applicant Tracking Systems creating a seamless ordering process for clients. There are certain cases where the Verified First button may be missing from the ATS. If the Verified First button was previously working and disappears at some point, then please follow the steps below.
- Download the latest version of the extension from the browser store and install it
- Open the Applicant Tracking System, then open the previously downloaded Verified First extension and sign in
- Click the circle arrows in the bottom of the extension (see image below) to refresh the extension
- Close out of the ATS and reopen the ATS in a new browser window/tab
- Navigate to the candidate/people section of the ATS
- The Screen With Verified First Button should be back on the page
Getting Error When Placing an Order Using Verified First Extension
If you receive an error when placing an order, then please ensure you are using the move recent version of the extension by going to the browser store and installing the most recent version of the Verified First extension.
It is important to know what version of the extension you are using. This article discusses how to check the current version of the extension you are using.
There are articles for how to install each type of browser extension. You can use the search feature in the Client Resource Center to find the article for your specific web browser. For example, the article for Chrome is here.
Difficulty Receiving Verified First Emails
If you are not receiving Verified First emails, such as the "Completed Report" notifications or the "Welcome to Verified First" activation emails, please submit an IT support ticket to your company's IT department asking them to make sure that your IT department is not blocking the following addresses.
Unable to Print or View a Report in Verified First
If you are encountering issues with printing or viewing reports in Verified First, please ensure that you do not have any pop-up blockers preventing the report from opening in a new tab. You can make sure you allow pop-ups on the Verified First site by adding "portal.verifiedfirst.com" to your pop-up allow list.
Login / Access / Network Failure Errors
Ensure that your company's firewall or internet provider's firewall is not stopping TCP connection to Amazon AWS Cognito:
If you have any further questions, or need a product enabled on your account,
please contact Verified First Client Services for assistance.
Call 844-709-2708 or email ClientServices@VerifiedFirst.com
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