Multi-Language Support for Applicant Invites

Verified First can now send your applicants our standard Disclosures, Authorizations, and other forms in Spanish and (Canadian) French via our Email Invite process.

How do I process orders in another language?

To get started, please contact our Client Services Team. This setting requires one of our (awesome!) agents to enable the ability to order in Spanish and/or French. 

Once enabled, any user on your account with the permission to place orders will have the option to send the invite in English, Spanish, or French.

What is my applicant's experience with Orders in Spanish/French?

• Both the Applicant Questionnaire and ‘What to Expect’ email will be sent in the selected language.
  • All email templates sent in Spanish/French are based on Verified First's standard templates. Like the majority of our email templates and forms, we can also customize these templates.
    • Verified First would need to be provided with the custom verbiage. 
• Within the Applicant Questionnaire email, your applicant can switch the order to English if that is their preferred language.

• Once the applicant selects the button to begin the questionnaire, the language will then be locked in and can’t be modified again.
  • The applicant experience is identical to our English invite as far as navigating from page to page, signing documents, etc.
  • Any follow-up emails to the applicant will also be sent in the selected language.

Please note:

• Consumer Copies: Any Disclosure and/or Authorization Form signed in Spanish/French will be presented in the specified language. The actual Background Report will not be translated and will remain in English. If you require the report to also be translated, we recommend working with a professional translation service provider.
• Users on your account can send orders in a different language, but within your Verified First Portal, everything will remain in English.
  • The only exception to this is if you use our Pre-Adverse and Adverse Action process. If the order is completed in Spanish/French, these forms will be presented to you and your users in the selected language.
    • Please see Article about the PreAdverse and Adverse Action process for additional information.
• In order to send forms to your applicant in their preferred language, you will need to place an applicant  invite order and not a direct order.
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The information and opinions expressed are for educational purposes only and are based 
on current practice, industry related knowledge and business expertise. The information
provided shall not be construed as legal advice, express or implied. 

If you have any further questions, or need a product enabled on your account, 
please contact Verified First Client Services for assistance.

Call 844-709-2708 or email clientservices@verifiedfirst.com