Below are some solutions to common batch errors that may arise when ordering through our portal.
Error: Field "Job State" contains an unknown State Name or State Code
Solution: 1) This error is most commonly due to state abbreviations. Be sure to spell out the state rather than using the abbreviation (i.e. use ‘Idaho’ instead of ‘ID’).
2) If you are still receiving this error with the state spelled out, check to see if there is an extra space after the last letter. If there is a space at the end of the state name, be sure to remove it.
Error: License should have 1 Alpha + 14 Numeric.
Solution: First, double-check that you’ve included 1 Alpha and 14 Numbers in the license field; then, be sure to remove any and all hyphens or dashes in the license field.
Error: License should have 10 Numeric or 1 Alpha + 9 Numeric.
Solution: This error is most frequently due to license numbers starting with zeroes. By default, Excel will not keep your original format. If you receive this error, follow the steps below to adjust Excel’s format:
- In Excel, go to Format → Number → Plain Text
- If you’re in Google Sheets, go directly to Format.
- Then, retype the driver’s license with the zero in front.
Doing so should format Excel to keep the zeros in front and alleviate any errors when uploading the spreadsheet to our portal.
Error: Fully completed address required to order “social security address trace”
Solution: On batch orders containing the SSN trace product, an applicant’s address is not required on the spreadsheet. However, a batch order cannot be run in the portal without having a full address for each candidate listed on the spreadsheet.
Error: API Error Email Required
Solution: You may receive this error if the product selected for a batch order (example: MVR) is configured to not have an email address required. However, an email address is required for certain products, such as MVR. If you receive this error, please call our Client Services team and they will adjust the product configurations for you.
If the batch order error you’re experiencing is not listed above, please reach out to our Client Services team at (844) 709-2708 or ClientServices@VerifiedFirst.com.