Text message notifications are a feature of our Applicant Invite ordering method that allows you to send the Applicant Invite to a candidate via SMS text; allowing candidates to fill out the same questionnaire on their smartphone or other mobile devices. You always have the option to send invites via email as well.
In order to send an applicant invite via SMS Text, you need to enter the applicant's phone number on the applicant info section:
After entering the candidate's information and selecting the correct products, click the Send Invite button at the bottom of the screen.
After clicking send invite, you will be prompted to select the invite delivery method(s). You can select email, SMS/Text, or both:
Note: The orange 'i' icon and box outline for the phone number will display if the phone number is not a valid number for text messaging.
You must certify that you meet the necessary authorizations for compliance with the Telephone Consumer Protection Act (TCPA) to allow Verified First and its service providers to send a text message to the applicant's disclosed phone number.
The text message the applicant receives will provide them a link to be able to complete their application via their mobile device:
If the applicant replies "STOP" to Verified First's text messages, we will no longer contact this individual via text message. We will then notify the file subscriber(s) by email to update their consent records:
If the candidate replies "START" to the Verified First text message, then text messages will resume being sent to the candidate.
In the event that the candidate misplaces, accidentally deletes, or doesn't receive an email or text message you can resend the invite from the "Waiting on Applicant" queue on the left-hand side of the portal and extensions:
Additionally, you can resend the invite from the individual file details screen:
If you desire to see what phone number the invite was sent to, you can access the activity history for the file.
If you would like to change the content of the text messages, contact Verified First to do so.
If you have any further questions, or need a product enabled on your account,
please contact Verified First Client Services for assistance.
Call 844-709-2708 or email ClientServices@VerifiedFirst.com