FormFox Ordering Process

To place a direct order, you must have the "Order Reports" and "View Reports" permissions on your user account. 

Optional permissions include "Order Reports for Other Users" and "View All Reports for Other Users."

The following information from your candidate is required to place a direct order:

• First and last name
• State of employment
• Email address
• DOB

Note: Depending on which other products are ordered, additional candidate information may be required.

1. Log in to the Verified First portal and click the Order button in the top-left corner.

2. You'll need to provide basic information about your candidate. Required fields are marked with an asterisk.

3. You will select the Formfox product(s) that you wish to order for the candidate or employee (if you can order à la carte)
   • Or select your package of predesignated products. You'll notice that the package you selected automatically checks products for you, but you can uncheck these products and add additional items if you wish (as your permissions allow it). Then, designate a file owner.

4. On the FormFox Site Locator page, enter an Address and/or Zip Code to schedule the Drug Screen and/or Occupational Health Exam to a clinic in the area.

Note: The reason for the test and the days to complete the test are not mandatory. If left blank, we will default to pre-employment and your default expiration time.

The order summary page allows you to review the candidate information that was entered and confirm that the correct products are included. 

At this point, you have the option to upload the signed disclosure and authorization forms. While this step is optional, it is highly recommended to upload the forms in case they are needed in the future.

5. When you are prepared to submit your order, you must first check the box certifying that you have met all the necessary FCRA requirements included within it.

6. Once you have finished reviewing the information and are ready to order the background screen, click Submit Order to begin processing it. File subscriber(s) will be notified via email with a link to view the report once the order is complete. 

Note: Our Formfox/CRL integration is not fully automated, and one of our backline teams fulfills these orders. On a normal business day (Monday to Friday, 9am to 5pm EST), the ePassport form will be sent within two hours of being placed. Orders placed after hours and on weekends will be processed the following business day.