Option to Select 'I don't have an SSN' in Applicant Invite Workflow

A candidate for which you are running a background screen might not have a social security number (SSN). A recent update to the Verified First portal ensures that an option is provided to your candidates to always indicate if that is the case so they can complete the Background Questionnaire. 

What is the candidate experience?

After selecting 'I do not have SSN' and 'Next' is selected, a modal will appear to notify them what will happen if they do not have an SSN to provide and provide them the option to go back and add the SSN or confirm they do not have one. 

The instruction presented will be dependent if all searches ordered require the SSN or if only some require it. 

How will a file appear when the candidate chooses “I don’t have an SSN”?

If all products ordered require a Social Security Number, all searches will be canceled with a message as to why. In addition, an email will be sent to the File Owner/Orderer to be made aware as well

If only some searches require the Social Security Number, only those products will be canceled and all other searches will run normally. There will be a note in the File's Activity History speaking to why the searches were cancelled. "Applicant didn't enter an SSN"

What if the candidate selected the “no SSN” option by accident?

If you discover that your candidate unintentionally selected the “I don’t have an SSN” option, you will need to complete any searches that remain on the file and then will need to do a Re-Screen for the additional products that are needed. You will not be able to add the dropped products/searches back to the file via Add to Order, so in the end you will have two separate file numbers for that candidate. Just be sure the candidate adds their SSN when they complete the applicant invite process again, or you can submit the order as a direct order and enter the SSN on behalf of the candidate so the searches will be retained the second time you create the order.

The information and opinions expressed are for educational purposes only and are based 
on current practice, industry related knowledge and business expertise. The information
provided shall not be construed as legal advice, express or implied. 

If you have any further questions, or need a product enabled on your account, 
please contact Verified First Client Services for assistance.

Call 844-709-2708 or email clientservices@verifiedfirst.com