Quest Ordering Process

To place a direct order, you must have the "Order Reports" and "View Reports" permissions. 

Optional permissions consist of "Order Reports for Other Users" and "View All Reports for Other Users."

The information below from your candidate is required to place a direct order:

• First and last name
• Middle initial (optional)
• State of Employment
• Social Security Number (SSN)
• Reason for Drug Test
  • Pre-Employment, Random, etc
• Collection location
• Clinic to take Drug Screen
• Expiration Date

Note: Depending on the other products ordered, additional information may be required.

1. First, log in to the Verified First portal and click the Order button in the top-left corner.

2. Next, you need to enter basic information about your candidate. Required fields are marked with an asterisk

3. Select your package and designate a file owner. You'll notice that the package you selected pre-checks products for you, but you can uncheck these products and add more if you wish (if your permissions allow it)
4. Scroll to the bottom of the page and select Next. If you do not have the signed disclosure and authorization forms, or all of your candidate's personal information, refer to "Placing an Applicant Invite Order." 

Note: If a file is for a Drug Screen only, disclosure and authorization forms are not required. When an individual goes to take their drug screen, they will sign a Chain of Custody form and provide their own sample; thus, they are giving their authorization for the drug screen.

5. Finish entering the remaining personal information for your candidate. Click Next.

6. When you reach the drug screening page, choose the drop-down for the 'Reason for Testing' and then enter an address to locate a clinic in a specific area

7. You can also click the shortcuts of "Sites near Applicant's Address" or "Sites near Business Address" to find drug testing locations near one of those two addresses.

8. Click the 'Find Collection Sites' button, then select a pin on the map for the location where you want the candidate to take their drug screening test.

9. After selecting the testing location, you must set the expiration date and time by which the applicant should complete their test

10. Click Next. The order summary page allows you to review the candidate information that was entered, confirm that the correct products were selected, and verify the proper information for the drug testing location appointment.

• At this point, you are given the option to upload the signed disclosure and authorization forms. While this step is optional, it is highly recommended that the forms are uploaded in case they are needed in the future.

11. Once you are ready to submit your order, you must first check the box certifying that you have fulfilled all the necessary FCRA requirements contained within it.
12. Once you have finished reviewing the information and are ready to order the background screen, click Submit Order to begin processing your request. File subscriber(s) will be notified via email with a link to view the report once the order is complete.

If you have any further questions, or need a product enabled on your account, 
please contact Verified First Client Services for assistance.

Call 844-709-2708 or email ClientServices@VerifiedFirst.com