eScreen Ordering Process

In order to place a direct order, you must have the "Order Reports" and "View Reports" permissions on your user account. 

Optional permissions include "Order Reports for Other Users" and "View All Reports for Other Users."

The following information from your candidate is required, at minimum, to place a direct order:

• First and last name
• State of employment
• Email address

Note: depending on other products being ordered, additional candidate information may be required.

First, login to the Verified First portal and click the Order button at the top-left:

Next, you will need to enter basic information about your candidate. Required fields are marked with an asterisk:

Next, you will select the eScreen product(s) that you wish to order for the candidate (if you are able to order a-la-carte):

Or select your package of predesignated products. You'll notice the package you selected pre-checks products for you, but you can uncheck these products and add additional products if you would like (and your permissions allow it). Then designate a file owner.

Scroll to the bottom of the page and select Next. If you do not have the signed disclosure and authorization forms and/or all of your candidate's personal information, see Placing an Applicant Invite Order.

Please note: If a file is a Drug Screen only order, disclosure and authorization forms are not required. When an individual goes in to take their drug screen, they will sign a Chain of Custody form and will be provide their own sample, thus they are providing their authorization for the drug screen.

Finish entering the rest of your candidate's personal information and click Next.

Scheduling an Event:

1. Select reason for the drug test
   • Another pick-list will appear if the appointment is for an occupational health exam
2. Find a Clinic
   • Click either of the links "Sites near Applicant's Address" or "Sites near Business Address"
   • At minimum, enter a zip code to search for sites
3. Click Find Collection Sites button to proceed:

Once the sites are returned, you can click on the pin on the map and see further information about the clinic, including address, phone #, and hours of operation:

Click Choose Location button to select that clinic site.

The collection site will now be listed at the bottom of the page. Use the drop-downs to select the expiration date and time for your candidate:

The order summary page is where you can review the candidate information that was entered and confirm the correct products were entered.

At this point, you are given the option to upload the signed disclosure and authorization forms. While this step is optional, it is highly recommended that the forms are uploaded in case they are needed in the future.

Once you are ready to submit your order, you must first check the box certifying that you have satisfied all the necessary FCRA requirements contained within it:

Once you have finished reviewing the information and you are ready to order the background screen, click Submit Order to begin processing the information. 

The applicant and the file owner will receive an email confirmation that the drug screen has been scheduled. The applicant also receives a copy of the authorization form.

The file subscriber(s) will be notified via email with a link to view the report once the order is complete. 

Status Updates
Open up your file and click on View Report. Scroll down until you see the eScreen product section to view any status updates:

Modifying Orders

Currently this functionality is not currently available via the VF Portal. Please reach out to Client Services to modify any DS/Occ Health orders placed.

If you have any further questions, or need a product enabled on your account, 
please contact Verified First Client Services for assistance.

Call 844-709-2708 or email ClientServices@VerifiedFirst.com