In order to place a direct order, you must have the "Order Reports" and "View Reports" permissions on your user account.
Optional permissions include "Order Reports for Other Users" and "View All Reports for Other Users."
The following information from your candidate is required, at minimum, to place a direct order:
- First and last name
- State of employment
- Email address
Note: depending on other products being ordered, additional candidate information may be required.
First, login to the Verified First portal and click the Order button at the top-left:
Next, you will need to enter basic information about your candidate. Required fields are marked with an asterisk:
Next, you will select the eScreen product(s) that you wish to order for the candidate (if you are able to order a-la-carte):
Or select your package of predesignated products. You'll notice the package you selected pre-checks products for you, but you can uncheck these products and add additional products if you would like (and your permissions allow it). Then designate a file owner.
Scroll to the bottom of the page and select Next. If you do not have the signed disclosure and authorization forms and/or all of your candidate's personal information, see Placing an Applicant Invite Order.
Please note: If a file is a Drug Screen only order, disclosure and authorization forms are not required. When an individual goes in to take their drug screen, they will sign a Chain of Custody form and will be provide their own sample, thus they are providing their authorization for the drug screen.
Finish entering the rest of your candidate's personal information and click Next.
The order summary page is where you can review the candidate information that was entered and confirm the correct products were entered.
At this point, you are given the option to upload the signed disclosure and authorization forms. While this step is optional, it is highly recommended that the forms are uploaded in case they are needed in the future.
Once you are ready to submit your order, you must first check the box certifying that you have satisfied all the necessary FCRA requirements contained within it:
Once you have finished reviewing the information and you are ready to order the background screen, click Submit Order to begin processing the information. File subscriber(s) will be notified via email with a link to view the report once the order is complete.
Please note: our eScreen integration is not fully automated and one of our back line teams fulfills these orders. On a normal business day (M-F 9am-5:30pm EST) the Drug Screen Authorization form will be sent within 2 hours of being placed (typically within 30 minutes). Orders that are placed after-hours and on weekends will be processed the following business day.
If you don't want the delay, we can give you direct access to order eScreen through their website directly. Billing will still go through Verified First, but the ordering and results will go through eScreen’s Portal.
If you have any further questions, or need a product enabled on your account,
please contact Verified First Client Services for assistance.
Call 844-709-2708 or email ClientServices@VerifiedFirst.com