LabCorp Wellness: Ordering Process

In order to place a direct order, you must have the "Order Reports" and "View Reports" permissions on your user account. 

Optional permissions include "Order Reports for Other Users" and "View All Reports for Other Users."

The following information from your candidate is required, at minimum, to place a direct order:

• First and last name
• State of employment
• Email address
• DOB

Note: depending on other products being ordered, additional candidate information may be required.

First, login to the Verified First portal and click the Order button at the top-left:

Next, you will need to enter basic information about your candidate. Required fields are marked with an asterisk:

Next, you will select the LabCorp Wellness product(s) that you wish to order for the candidate/employee (if you are able to order a-la-carte):

Or select your package of predesignated products. You'll notice the package you selected pre-checks products for you, but you can uncheck these products and add additional products if you would like (as your permissions allow it). Then designate a file owner.

Note: The LabCorp Wellness Site Locator page does not have any fillable fields. It is simply a link to show clinics in a given area. When the order is fulfilled, the applicant/employee will receive another email with an attached authorization/requisition form and this same link to find a clinic for the requested services:

The order summary page is where you can review the candidate information that was entered and confirm the correct products were entered.

At this point, you are given the option to upload the signed disclosure and authorization forms. While this step is optional, it is highly recommended that the forms are uploaded in case they are needed in the future.

Once you are ready to submit your order, you must first check the box certifying that you have satisfied all the necessary FCRA requirements contained within it:

Once you have finished reviewing the information and you are ready to order the background screen, click Submit Order to begin processing the information. File subscriber(s) will be notified via email with a link to view the report once the order is complete. 

Please note: our LabCorp Wellness integration is not fully automated and one of our back line teams fulfills these orders. On a normal business day (M-F 9am-5:30pm EST) the requisition form will be sent within 2 hours of being placed (typically within 30 minutes). Orders that are placed after-hours and on weekends will be processed the following business day.

If you have any further questions, or need a product enabled on your account, 
please contact Verified First Client Services for assistance.

Call 844-709-2708 or email ClientServices@VerifiedFirst.com